Privacy policy

Privacy Policy

At Car-Wah!, we respect your privacy and are committed to protecting information about you. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, products, and services.

By providing your consent to this Privacy Policy, you agree to the collection, storage, and processing of your personal data in accordance with this Privacy Policy.

For the purpose of this Privacy Policy, sensitive personal data or information of a person (“Sensitive Personal Data or Information”) is defined under the Information Technology Act, 2000 (“IT Act”) and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (“SPDI Rules”).

Words and expressions used in this Privacy Policy but not defined herein shall have the meanings assigned to them under the IT Act or SPDI Rules.

Please note that the usage of the term Personal Information in this Privacy Policy includes Sensitive Personal Data or Information, wherever appropriate or mandated under applicable law.

1. Personal Information We Collect

We collect Personal Information that you provide directly to us, including:

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Information you provide through surveys, customer service inquiries, or communication with us

We also collect certain non-personal information automatically through cookies and similar technologies, including:

  • Browser type and version

  • Device information

  • IP address

  • Website usage data such as pages visited and time spent on the site

2. How We Use Your Personal Information

We use your Personal Information to:

  • Process and fulfil your orders

  • Communicate with you about your orders, products, or services

  • Improve our website, products, and services

  • Send marketing communications or promotional updates (with your consent)

  • Analyse website performance and customer behaviour

  • Respond to legal requests or comply with applicable laws

We may also use non-personal data for internal analytics to improve our website experience and product offerings.

3. Sharing Your Personal Information

We value your privacy and do not sell your Personal Information.

However, we may share your information in the following situations:

Service Providers
We may share your information with trusted service providers such as payment processors, logistics partners, and technology platforms to complete transactions and deliver services.

Legal Requirements
We may disclose your information to comply with legal obligations, court orders, or government requests, or to detect and prevent fraud or illegal activities.

Advisors
We may share information with professional advisors such as lawyers, accountants, or financial consultants in connection with business operations.

Business Transfers
If Car-Wah! undergoes a merger, acquisition, or asset sale, your Personal Information may be transferred as part of that transaction.

4. Data Security

We implement reasonable security measures to protect your Personal Information from unauthorized access, misuse, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

We retain Personal Information only as long as necessary to fulfil the purposes outlined in this policy or as required by applicable law. When no longer needed, the information will be securely deleted or anonymised.

5. Cookies

Our website uses cookies to enhance your browsing experience.

Cookies help us understand how visitors use our website, allowing us to improve functionality and personalise your experience.

You may disable cookies through your browser settings; however, doing so may affect certain features of the website.

6. Your Choices

All Personal Information or Sensitive Personal Data provided by you is voluntarily supplied.

We are not responsible for the authenticity of the information provided by you.

You have the right to:

  • Access, update, or correct your Personal Information

  • Withdraw consent previously provided

  • Opt out of receiving marketing communications

  • Request deletion of your Personal Information, subject to legal obligations

To exercise these rights, you may contact us at:

customercare@car-wah.com

Please note that withdrawal of consent will apply only prospectively and will not affect processing that occurred before the withdrawal.

If you choose not to provide certain information or withdraw consent, we may be unable to provide certain products or services.

Additionally, where information cannot be corrected, updated, amended, or deleted due to legal obligations, law enforcement requests, or judicial proceedings, the above rights may not apply.

7. Third-Party Links

Our website may contain links to third-party websites.

These websites may collect data independently and operate under their own privacy policies. Car-Wah! is not responsible for the privacy practices or content of such third-party sites.

We recommend reviewing their privacy policies before providing personal information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page along with the revised effective date.

If changes affect the way we process your Personal Information, we will seek your consent where required.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact our Grievance Officer:

Name: Parul Vashistha
Email: customercare@car-wah.com
Address: H-5, Sector 63, Noida, Uttar Pradesh 201301

By using our website, you consent to the terms outlined in this Privacy Policy.